Privacy Policy 

Effective Date: 1st March 2026 
Company Name: JCA Creative Ltd t/a CllimberTM 
Registered Address: Dukes Court, Bognor Road, Chichester, England, PO19 8FX, UK 
Company Number: 03982394 
For Data Protection Enquiries: Contact us using the online form at Cllimber.com.

 

1.Introduction

JCA Creative Ltd (“we”, “us”, “our”) is committed to protecting the privacy of all users (“you”, “your”) who access our online learning platform and services. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

By using our website, platform, or services (collectively, the “Platform”), you acknowledge that you have read and understood this Privacy Policy 

 

2.Who We Are

JCA Creative Ltd is the data controller of your personal data for the purposes of the UK GDPR. Our principal business activity is the provision of online educational content via a Software-as-a-Service (SaaS) model. 
 
 
3.The Data We Collect
We may collect and process the following categories of personal data: 
 
 

3.1 Personal Identifiers 

  • Full name 
  • Email address 
  • Username and password 
  • Contact details (e.g., phone number, address – if applicable) 
 
 

3.2 Technical Data 

  • IP address 
  • Browser type and version 
  • Device information 
  • Operating system 
  • Time zone setting and location 
  • Platform usage data and logs 
 
 

3.3 Learning and Usage Data 

  • Courses enrolled and completed 
  • Progress tracking 
  • Test/quiz scores or results 
  • Certification status 
 
 

3.4 Payment and Transaction Data 

  • Billing address 
  • Last 4 digits of card (we do not store full card data – this is handled by our secure payment processor) 
  • Payment status, refunds, and receipts 
 
 

3.5 Marketing Preferences 

  • Newsletter opt-ins 
  • Communication preferences 
 
 
4.How We Collect Your Data

We collect data in the following ways: 

  • Directly from you when you: 
  • Create an account 
  • Enrol in a course 
  • Contact us for support 
  • Submit forms or surveys 
  • Opt-in to marketing communications 
  • Automatically, when you: 
  • Use our Platform (via cookies, usage analytics, session tracking) 
  • From third parties, such as: 
  • Payment providers 
  • Analytics tools (e.g., Google Analytics) 
  • Email delivery platforms (e.g., Mailchimp) 
 
 
5.How We Use Your Data

We use your personal data for the following purposes: 

Purpose 

Legal Basis (UK GDPR) 

To provide access to courses and learning features 

Performance of a contract 

To manage user accounts and provide support 

Performance of a contract 

To personalise your learning experience 

Legitimate interests 

To process payments and issue invoices 

Performance of a contract 

To improve our Platform (analytics and performance) 

Legitimate interests 

To send service emails (e.g. password resets) 

Legitimate interests 

To send marketing emails (with your consent) 

Consent 

To comply with legal obligations (e.g., accounting, tax) 

Legal obligation 

 

6.Marketing and Communications

We will only send marketing communications (such as newsletters or course updates) if you have opted in. You can unsubscribe at any time by contacting us using the online form. 

 

7.Cookies and Analytics

We use cookies and similar technologies to improve your experience, analyse usage patterns, and remember preferences. 

For detailed information, see our separate Cookie Policy. 

 

8.Sharing Your Data

We may share your data with trusted third-party service providers who help us deliver our services, including: 

  • Payment processors (e.g., Stripe, PayPal) 
  • Cloud hosting services (e.g., AWS, Google Cloud) 
  • Learning analytics platforms 
  • Customer support tools (e.g., Intercom, Zendesk) 
  • Email marketing platforms 
  • Platforms associated with JCA Creative Ltd 

All third parties are required to adhere to data protection obligations under UK GDPR and are not permitted to use your data for their own purposes. 

 

9.International Data Transfers

Some of our service providers may store or process your data outside the UK (e.g., in the EEA or USA). In such cases, we ensure appropriate safeguards are in place, including: 

  • Adequacy decisions by the UK Government 
  • Standard Contractual Clauses (SCCs) 
  •  
 
10.Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. 

 

Data Type 

Retention Period 

User account data 

6 years after account closure 

Course progress and certifications 

6 years 

Payment and transaction records 

7 years (legal obligation) 

Marketing consents 

Until withdrawal or 2 years after last interaction 

 

11.Your Rights

Under UK data protection laws, you have the following rights: 

  • Right to access – request a copy of your personal data 
  • Right to rectification – request correction of inaccurate data 
  • Right to erasure – request deletion of your data (in certain cases) 
  • Right to restrict processing – request limits on how we process your data 
  • Right to data portability – request transfer of your data 
  • Right to object – object to processing based on legitimate interest or direct marketing 
  • Right to withdraw consent – withdraw marketing or analytics consent at any time 

To exercise your rights, contact us using the online form. 

 

12.Security Measures

We use industry-standard encryption, secure servers, and access controls to protect your data. However, no system is 100% secure, and you are responsible for maintaining the confidentiality of your account credentials. 

 

13.Children’s Privacy

Our services are not directed at children under 18. If you believe we have collected personal data from a child without appropriate consent, please contact us immediately. 

 

C14.Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Where required by law, we will notify you of significant changes and, if necessary, seek your consent. 

 

15.Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): 

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK 
+44 (0)303 123 1113 
http://www.ico.org.uk 

 

16.Contact Us

For all privacy-related enquiries, please contact us: 
Online:  legal@cllimber.com

Post: Data Protection Officer, JCA Creative Ltd, Dukes Court, Bognor Road, Chichester, England, PO19 8FX, UK